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Order & Shipping Information

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Delivery Information

Delivery Information

When will my order ship?
Standard orders ship 3-7 days after processing.
Custom orders by their nature can take up to 3 weeks to make and ship.
Shipping

Shipping Information

How much does shipping cost?
We offer a flat rate of £3.00 for all orders, no matter how much your order, shipping will always be £3.00. All items shipped 2nd Class Signed For.

Do you have International Shipping?
We currently only ship to the UK. I am looking into international shipping options, but feel free to contact me if you live elsewhere and want to order.

Returns & Exchanges

I gladly accept returns and exchanges

We want you to be 100% happy with your purchase.  If you wish to return a standard order product for any reason, send it back to us (with the original packaging) and delivery note and reason for return and we will refund or replace it within 30 days of you receiving the product(s)
Any goods returned should be in perfect condition and have not been used. You are responsible for any returned goods until they reach us. 
Cancellations

Cancellations 

You have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your goods. This is sometimes referred to as a ‘cooling-off period’. You must notify us of your wish to cancel your order within this 14-day time period by email or similar communication

Custom Orders

Custom Orders

We hope you’re excited to order your customised item! Due to the nature of this order, manufacturing lead times may vary as it is created specifically for you. Please consult the product page for more information on manufacturing times or get in touch to find out what the production time will be.

Please note: although customised items have a longer lead time, payment will be taken when you place your order.

Wholesale

Wholesale

Do you sell wholesale?
Yes we certainly do, please feel free to get in touch via the contact page.
VAT Relief

VAT Relief

Many items on our website qualify for VAT relief. You may be eligible to claim VAT relief if you, or the person you are purchasing for, are chronically sick or disabled, or if you are buying on behalf of a charity.

The government considers a person to be 'chronically sick or disabled' if he or she has:

  • a physical or mental impairment which has long-term and substantially adverse effects on his or her ability to carry out everyday activities
  • a condition which the medical profession diagnoses as a chronic sickness, diabetes or a terminal illness

Products that qualify for VAT relief have a 'with VAT relief' and an 'including VAT' price showing. Simply complete the self declaration form as part of the checkout process and VAT will be removed from your order. If postage is chargeable there may be a small element of VAT remaining, which must still be charged.

A person is not considered to be 'chronically sick or disabled' if they're elderly but otherwise able-bodied. It doesn't apply if they're temporarily disabled or incapacitated. If you are unsure please ask your GP or health visitor as we are not able to give medical advice or diagnosis.

To claim VAT relief when purchasing from our website you will just need to complete the self-declaration form at the shopping cart and the VAT will not be charged on your purchase. A small amount of VAT may remain on your order, which relates to the delivery charge where we are not permitted to remove tax.

If you need general advice or have any queries regarding VAT relief entitlement, you can check the HM Customs and Excise, Notice 701/7, VAT Relief for Disabled People where you will be able to find out more information.

Please note that VAT exemption eligibility does not cover those who are frail or elderly but otherwise able-bodied. Nor does it cover any person who is temporarily disabled or incapacitated. The product must be supplied for the personal or domestic use of a chronically sick or disabled person to qualify for VAT relief. It is an offense to make a false declaration.

Delivery Information

When will my order ship?
Standard orders ship 3-7 days after processing.
Custom orders by their nature can take up to 3 weeks to make and ship.

Shipping Information

How much does shipping cost?
We offer a flat rate of £3.00 for all orders, no matter how much your order, shipping will always be £3.00. All items shipped 2nd Class Signed For.

Do you have International Shipping?
We currently only ship to the UK. I am looking into international shipping options, but feel free to contact me if you live elsewhere and want to order.

I gladly accept returns and exchanges

We want you to be 100% happy with your purchase.  If you wish to return a standard order product for any reason, send it back to us (with the original packaging) and delivery note and reason for return and we will refund or replace it within 30 days of you receiving the product(s)
Any goods returned should be in perfect condition and have not been used. You are responsible for any returned goods until they reach us. 

Cancellations 

You have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your goods. This is sometimes referred to as a ‘cooling-off period’. You must notify us of your wish to cancel your order within this 14-day time period by email or similar communication

Custom Orders

We hope you’re excited to order your customised item! Due to the nature of this order, manufacturing lead times may vary as it is created specifically for you. Please consult the product page for more information on manufacturing times or get in touch to find out what the production time will be.

Please note: although customised items have a longer lead time, payment will be taken when you place your order.

Wholesale

Do you sell wholesale?
Yes we certainly do, please feel free to get in touch via the contact page.

VAT Relief

Many items on our website qualify for VAT relief. You may be eligible to claim VAT relief if you, or the person you are purchasing for, are chronically sick or disabled, or if you are buying on behalf of a charity.

The government considers a person to be 'chronically sick or disabled' if he or she has:

  • a physical or mental impairment which has long-term and substantially adverse effects on his or her ability to carry out everyday activities
  • a condition which the medical profession diagnoses as a chronic sickness, diabetes or a terminal illness

Products that qualify for VAT relief have a 'with VAT relief' and an 'including VAT' price showing. Simply complete the self declaration form as part of the checkout process and VAT will be removed from your order. If postage is chargeable there may be a small element of VAT remaining, which must still be charged.

A person is not considered to be 'chronically sick or disabled' if they're elderly but otherwise able-bodied. It doesn't apply if they're temporarily disabled or incapacitated. If you are unsure please ask your GP or health visitor as we are not able to give medical advice or diagnosis.

To claim VAT relief when purchasing from our website you will just need to complete the self-declaration form at the shopping cart and the VAT will not be charged on your purchase. A small amount of VAT may remain on your order, which relates to the delivery charge where we are not permitted to remove tax.

If you need general advice or have any queries regarding VAT relief entitlement, you can check the HM Customs and Excise, Notice 701/7, VAT Relief for Disabled People where you will be able to find out more information.

Please note that VAT exemption eligibility does not cover those who are frail or elderly but otherwise able-bodied. Nor does it cover any person who is temporarily disabled or incapacitated. The product must be supplied for the personal or domestic use of a chronically sick or disabled person to qualify for VAT relief. It is an offense to make a false declaration.

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