Refund and Returns Policy

Overview

If you wish to return a product for any reason, send it back to us (with the original packaging) and delivery note and reason for return and we will refund or replace it within 30 days of you receiving the product(s)
Any goods returned should be in a perfect condition and not been used. You are responsible for any returned goods until they reach us. We advise that a proof of postage certificate should be obtained when returning any part of your order.

Cancellations

You have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your goods. This is sometimes referred to as a ‘cooling-off period’. You must notify us of your wish to cancel your order within this 14-day time period by email or similar communication. You then have a further 14 days from the date you notify us of your cancellation to return the goods. PLEASE NOTE right to cancel does not apply for custom, bespoke orders and products that have their hygiene seal broken such as face masks or ostomy covers.

Refunds and Exchanges

Only the value of the goods and standard postage will be refunded. Returns and exchanges will be processed as soon as possible after arrival (latest 7 days after receipt). custom, bespoke orders and products that have their hygiene seal broken such as face masks or ostomy covers won’t be accepted for refunds unless faulty.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@seatedsewing.co.uk

Faulty Goods

Please contact us to return faulty goods for a full refund.
Product Guarantee for Seated Sewing products.

All our products are guaranteed for 6 months from date of delivery. We will not replace goods we believe have been subjected to excess wear and tear, accidental damage, misuse or which have not been used in accordance with Seated Sewing usage and wash/dry care instructions. This does not affect your statutory rights.

Shipping Returns

To return your product, you should mail your product to:

Seated Sewing
20 Prince Charles Avenue
Bowburn
DH6 5DL.

You will be responsible for paying for your own shipping costs for returning your item. Refund shipping costs are non-refundable. If you receive a refund, only the value of the goods and standard postage will be refunded.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Liability Disclaimer

Seated Sewing’s total liability for any claim howsoever shall not exceed the price of the goods supplied by us to the customer. Seated Sewing shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way.

Cart 0 x

Languages

Get In Touch