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Seated Sewing - Terms & Conditions

Definitions

The seller is Seated Sewings (we, us and our). Our website is www.seatedsewing.co.uk
The customer is a person, company or organisation who wish to buy goods from the seller (you and your).

Trading Terms

We reserve the right to change these Trading Terms from time to time without prior notice by changing them on our website, provided that any such change will not affect any purchases you have made before the change is implemented. UK law is the applicable law.

Product Information

Portrayal of Products

While every effort has been made to portray items accurately, slight variations may occur.

All measurements quoted are approximate due to the handmade nature of our products and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note there may be variations in colours depending on the calibration and settings of individual screens.

Prices

Prices are correct at time of publishing and include Value Added Tax (VAT) where applicable. Any price changes will be confirmed to you at the time of ordering.
Please note all prices are displayed in GBP £s only.

Safety Regulations

All products comply with appropriate safety and consumer regulations where appropriate.
If a product is recalled for any reason, we will make our best endeavours to contact the relevant customers.

Shopping with us

Purchases

Please browse through our store and add items to your shopping basket. Once you have finished, click on go to cart and you will have an opportunity to check the items you are buying; then guided through the delivery process (address details to send the goods to) and payment process (where the payment for the order will be taken).

You have the option to cancel the order on the website at any time up to the 14 days stipulated below in cancellation of orders, please note exemptions. An email will be sent confirming details of the order.

All items are subject to availability and we will inform you as soon as possible if goods you have ordered become unavailable.

Payment for goods

All orders need to be paid for in full before they can be dispatched. You can pay for your order with a choice of credit or debit card. Through our Payment Service Provider (Stripe) we accept Visa, MasterCard and American Express. We accept the following debit cards Maestro and Visa . The checkout process will guide you through the payment process

Currencies accepted

We accept the following currencies for payment:
GBP (£s)

Credit Card Security

No credit card details are held on our systems. All details are collected by Stripe on behalf of Seated Sewing.

Any communication between the shopper and Stripe is encrypted and meets PCI-DSS requirements.

Shoppers are also protected from fraudulent use of their card in a “card not present” environment, by their card issuers. The card issuers provide the right for shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.

Delivery for online orders

Packing and Dispatching

Standard orders ship 3-7 days after processing. Custom orders by their nature can take up to 3 weeks to make and ship. A dispatch note is sent out with each order. If for any reason the dispatch of your order is delayed, we will inform you by email. An invoice is emailed separately once the order has been dispatched.

Countries we deliver to
We deliver to the UK, we offer a flat rate of £3.00 for all orders, no matter how much your order. All items shipped 2nd Class Signed For via Royal Mail.

Returns Policy and Procedure

If you wish to return a product for any reason, send it back to us (with the original packaging) and delivery note and reason for return and we will refund or replace it within 30 days of you receiving the product(s)
Any goods returned should be in a perfect condition and not been used. You are responsible for any returned goods until they reach us. We advise that a proof of postage certificate should be obtained when returning any part of your order.

Cancellations

You have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your goods. This is sometimes referred to as a ‘cooling-off period’. You must notify us of your wish to cancel your order within this 14-day time period by email or similar communication. You then have a further 14 days from the date you notify us of your cancellation to return the goods. PLEASE NOTE right to cancel does not apply for custom, bespoke orders and products that have their hygiene seal broken such as face masks or ostomy covers.

Refunds and Exchanges

Only the value of the goods and standard postage will be refunded. Returns and exchanges will be processed as soon as possible after arrival (latest 7 days after receipt). custom, bespoke orders and products that have their hygiene seal broken such as face masks or ostomy covers won’t be accepted for refunds unless faulty.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@seatedsewing.co.uk

Faulty Goods

Please contact us to return faulty goods for a full refund.
Product Guarantee for Seated Sewing products.

All our products are guaranteed for 6 months from date of delivery. We will not replace goods we believe have been subjected to excess wear and tear, accidental damage, misuse or which have not been used in accordance with Seated Sewing usage and wash/dry care instructions. This does not affect your statutory rights.

Shipping Returns

To return your product please contact us and we will provide more instructions

You will be responsible for paying for your own shipping costs for returning your item. Refund shipping costs are non-refundable. If you receive a refund, only the value of the goods and standard postage will be refunded.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

General
Company Details

Seated Sewing is based and registered in the UK.
VAT Registration Number: 366 7985 29

Registered Address:
Seated Sewing
Prince Charles Avenue
Bowburn
DH6 5DL

Comments or Complaints
If you have any comments or complaints about any of our products supplied to you, please contact us using the details supplied on the Contact page.

Liability Disclaimer

Seated Sewings’s total liability for any claim howsoever shall not exceed the price of the goods supplied by us to the customer. Seated Sewing shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way.

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