Many items on our website qualify for VAT relief. You may be eligible to claim VAT relief if you, or the person you are purchasing for, are chronically sick or disabled, or if you are buying on behalf of a charity.
The government considers a person to be ‘chronically sick or disabled’ if he or she has:
a physical or mental impairment which has long-term and substantially adverse effects on his or her ability to carry out everyday activities
a condition which the medical profession diagnoses as a chronic sickness, diabetes or a terminal illness
Products that qualify for VAT relief have a ‘with VAT relief’ and an ‘including VAT’ price showing. Simply complete the self declaration form as part of the checkout process and VAT will be removed from your order. If postage is chargeable there may be a small element of VAT remaining, which must still be charged.
A person is not considered to be ‘chronically sick or disabled’ if they’re elderly but otherwise able-bodied. It doesn’t apply if they’re temporarily disabled or incapacitated. If you are unsure please ask your GP or health visitor as we are not able to give medical advice or diagnosis.
To claim VAT relief when purchasing from our website you will just need to complete the self-declaration form at the shopping cart and the VAT will not be charged on your purchase. A small amount of VAT may remain on your order, which relates to the delivery charge where we are not permitted to remove tax.
Please note that VAT exemption eligibility does not cover those who are frail or elderly but otherwise able-bodied. Nor does it cover any person who is temporarily disabled or incapacitated. The product must be supplied for the personal or domestic use of a chronically sick or disabled person to qualify for VAT relief. It is an offense to make a false declaration.
When will my order ship?
Standard orders ship 3-7 days after processing. Custom orders by their nature can take up to 3 weeks to make and ship.